Filtrare Coffee FAQ's
At Filtrare, we’re dedicated to providing you with the best coffee brewing experience possible. Whether you’re exploring our handcrafted ceramic coffee makers or have questions about care and shipping, we’ve got you covered. Below, you’ll find answers to some of the most common questions about our products, process, and policies. If you don’t see what you’re looking for, feel free to reach out to our team—we’re here to help!
Browse the FAQs below to learn more about Filtrare and elevate your coffee ritual.
Usage and Care
How do I use a Filtrare pour over coffee maker?
Place a filter in the coffee maker, add your ground coffee, and slowly pour hot water over the grounds in a circular motion. Allow the coffee to filter through into the carafe for a rich, flavorful brew.
Please visit our how to make the best pour over coffee page for videos and instructions on different coffee recipes!
What type of filters do I need for Filtrare coffee makers?
Our coffee makers are designed to work with many filter types, but our favorite is the Chemex paper filters.
As a limited time bonus - you'll receive a starter pack of these paper filters, so you can start making coffee as soon as you receive your Filtrare brewer!
Is the ceramic dishwasher safe?
Yes, our coffee makers are dishwasher safe, but handwashing is recommended to preserve their finish and longevity.
How do I clean my ceramic coffee maker?
Rinse thoroughly with warm water after each use. For deeper cleaning, use a mild dish soap and a soft sponge. Avoid abrasive cleaners or scrubbers that could damage the ceramic finish.
For more information and recommendations on care and maintenance, please visit our instruction manual.
General Product Questions
What’s the difference between in-stock, Limited Editions, and made-to-order?
In Stock pieces are available now and ship quickly.
Limited Editions are also in stock, but in very small quantities and may not return once sold out.
Made to Order pieces are created after you purchase, so they take a little longer to ship.
What makes Filtrare coffee makers unique?
Each Filtrare coffee maker is designed in Canada and handmade in small batches in Chicago. The Victorian is formed as a single, one-piece ceramic piece, so there’s no separate dripper or carafe to manage—just a seamless, durable design that stays ready on your counter. High-quality ceramic offers excellent heat retention, helping coffee stay warmer longer than glass or plastic, and an optional matching ceramic lid adds even more warmth between pours.
The Victorian’s generous handle is shaped for a comfortable, secure grip, and the refined spout guides a smooth, steady stream with better control over direction and flow. With a 52 oz (1.5 L) capacity, it easily scales from a single cup to sharing.
Are your coffee makers handcrafted?
Yes, every Filtrare coffee maker is meticulously handcrafted by skilled artisans, making each piece truly one-of-a-kind.
What materials are used in Filtrare coffee makers?
Filtrare coffee makers are crafted from high-quality stoneware ceramic — chosen for it's durability, heat retention, and ability to elevate every pour. This natural material holds heat beautifully, helping your coffee bloom and steep at just the right temperature for a balanced, flavourful cup.
Each piece is finished with food-safe, non-toxic glazes, carefully applied by hand. The result is a brewer that’s not only beautiful and enduring, but safe to use every day — a thoughtful blend of artistry and integrity in every detail.
Shipping and Orders
Where do you ship?
We currently ship to most countries. Please contact us if you're unable to process an order.
How much does shipping cost?
Shipping is included for orders to the US and Canada. However you may incur duties and taxes above and beyond our shipping costs.
How long will it take for my order to arrive?
In Stock and Limited Editions are ready to ship and typically leave in 2 business days (Limited Editions are simply available in smaller quantities).
Made to Order pieces are created after you purchase, so please allow 1–2 weeks before shipping.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor its progress.
Returns and Exchanges
What is your return policy?
We accept returns on unused, undamaged items within 30 days of purchase. Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.
What if my product arrives damaged or defective?
If your product arrives damaged, please contact us within 7 days of delivery with photos of the damage and photos of the box. Please keep the box. We’ll promptly arrange for a replacement or refund.
About Filtrare
What does “Filtrare” mean?
“Filtrare” means “to filter” in Italian, symbolizing the precision and care that goes into each of our products. It represents our mission to elevate the coffee brewing process through refined design and functionality.
Where are Filtrare products made?
All our ceramic coffee makers were designed in Canada and are proudly handmade in Chicago, Illinois by skilled artisans, ensuring quality and care in every piece.
How can I contact customer service?
You can reach our customer service team via email at info@filtrarecoffee.com. We’re here to help with any questions or concerns.